Kitchen Mate Returns Policy
Returns
A request for a return must be made within 24 hours of delivery directly to the supplier, with the completion of the return of the item required within 30 days of delivery or within the time period specified in the supplier's terms.
Conditions for Returns
In order for the goods to be eligible for a return, please ensure that:
- The goods were purchased in the last 7 days
- The goods are in the original packaging
- The cost of return will not be borne by Kitchen Mate.
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalised.
- Fresh produce, refrigerated and frozen items can not be returned.
- The supply of goods which, according to their nature, are not suitable to be returned, deteriorate rapidly or where the date of expiry has passed.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and/or have been unsealed after delivery.
- The supply of goods which are inseparably mixed with other items after delivery.
We reserve the right for suppliers to refuse returns of any goods that do not meet the above return conditions.
Cost for Returning the Product
To avoid the hassle of returning a product to us, we highly recommend you give the item back to the driver at the time of delivery. However, if you change your mind at a later stage, you have 24 hours to notify the supplier of the return, from the time it’s delivered. Any extra cost incurred while returning the product will be borne by the customer. However, in cases where a product is missing or faulty, contact the supplier directly or reach out to our team at info@kitchenmate.com.au and we will assist in organising a return at no extra cost.
Damaged Items
Your satisfaction is our primary concern. If you receive a damaged item, please keep a photo record of the issue & contact us within 24 hours of receiving the delivery. A return may be requested & a refund can be processed for any goods which are not fit for purpose.
Refunds
A refund or credit may be issued if the goods are found to be faulty or not fit for purpose.
If the order has been paid directly to the supplier/on account, please contact the supplier directly.
If you have paid through Kitchen Mate on the platform, please contact us directly to arrange a refund - info@kitchenmate.com.au
For more information on refunds, please refer to our Shopping Policy.
